Conversation API SMS Channel - US region outage

Incident Report for Sinch

Resolved

This incident has been resolved

Incident Start Time: 2026-04-22 13:20 UTC
Incident End Time: 2026-04-22 15:00 UTC
Posted Apr 22, 2026 - 15:39 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 22, 2026 - 14:55 UTC

Investigating

We are currently experiencing issues with Conversation API SMS channel in the US region.

Incident Start Time: 2026-04-22 13:20 UTC

Impact: SMS requests routed via the conversation API in the US region might be rejected or throttled.
Posted Apr 22, 2026 - 14:43 UTC
This incident affected: Conversation API (SMS).