We are writing to inform you that queues have been cleared and traffic has resumed back to normal. Hence we consider this issue as resolved.
Incident Start Date & Time (GMT) : April 8, 2023 02:50 Hrs. GMT
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 08, 2023 - 03:04 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are still processing at the moment. We are actively monitoring the status and will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 08, 2023 - 01:46 UTC
Identified
Queues are due to high traffic. We observe that queues are decreasing graduallly. We will continue to monitor and update on further improvements.
Posted Apr 07, 2023 - 20:48 UTC
Investigating
Ticket Number :: MNOC-47137 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : Fri Apr 07 15:37 GMT 2023