• Our partner has informed us that issue has been fixed at their end. • Our Support teams verified the same and found the issue is resolved. • Sinch DI Support teams will continue to monitor the traffic.
Posted Jul 20, 2021 - 04:36 UTC
Update
Ticket Number :: NA Services:: DI SMS 365
Description :: • We are still following up with our partner regarding this incident. • Monitoring NOC will provide an update once we have any response
Impact :: Mobile Terminating (MT) Traffic: Not Impacted. Mobile Originated (MO) Traffic: Not Impacted. DR Notification : Queuing at carrier end. Message Manager: Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 19-July-2021 14:50 Hrs.
Description :: • We are still following up with our partner regarding this incident. • Monitoring NOC will provide an update once we have any response
Impact :: Mobile Terminating (MT) Traffic: Not Impacted. Mobile Originated (MO) Traffic: Not Impacted. DR Notification : Queuing at carrier end. Message Manager: Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 19-July-2021 14:50 Hrs.
Description :: • Sinch DI Monitoring NOC is currently observing degradation in receipt of delivery reports for MT traffic being terminated into U Mobile in Malaysia. MT traffic delivery is normal though. • Our customers may observe delay in receipt of DLRs from U Mobile. • Sinch DI Support team is currently working on high priority to resolve this issue. • Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted. Mobile Originated (MO) Traffic: Not Impacted. DR Notification : Queuing at carrier end. Message Manager: Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 19-July-2021 14:50 Hrs.