US1 & US7 - Site Degradation

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-08-24 10:00 UTC
Incident Restoration Time: 2026-08-24 10:55 UTC
Incident End Time: 2026-08-24 12:25 UTC

Should you experience any issues establishing SMPP connections after the incident, kindly attempt to restart the binds/connections.
Posted Aug 24, 2026 - 13:08 UTC

Monitoring

Our engineers have identified the cause of the issue and have applied a fix.
We will continue to monitor the performance of the US sites.

Incident Restoration Time: 2026-08-24 10:55 UTC

If you have any questions, please contact support@sinch.com.
Posted Aug 24, 2026 - 11:05 UTC

Investigating

Dear Client,

We are currently experiencing a performance degradation on our US1 and US7 sites.

Incident Start Time: 2026-08-24 10:00 UTC

Our engineers are currently investigating and additional information will follow as it becomes available.

Affected Site: US1, US7, REST API US, Legacy APIs US

If you have any questions, please contact support@sinch.com.
Posted Aug 24, 2026 - 10:25 UTC
This incident affected: Messaging APIs (SMPP - US, HTTP - US, REST - US), Migrated APIs (Redhot XML (mBlox), SMS (Legacy Sinch)), and Lookup API Endpoints (ENUM US, HTTP US).