DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-38154

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that queues have been processed and observing stable performance.

Incident Start Time: 2022-03-09 23:30 GMT.
Incident End Time: 2022-03-10 03:05 GMT.

We consider this issue as resolved.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com

Posted Mar 10, 2022 - 03:06 UTC

Identified

The queues are due to high traffic and gradually reducing.
We will update on further progress.

Posted Mar 10, 2022 - 02:34 UTC

Investigating

Ticket Number :: MNOC-38154
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 09 March 2022 11:30 PM Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Mar 10, 2022 - 00:37 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).