PSTN Performance Degradation - South America

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that this incident is now resolved.

Incident start time: 2021-12-06 19:47 UTC
Incident end time: 2021-12-06 20:18 UTC

Reason: Temporary failure of Health check process in sa-east-1 (South America pop)

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com.
Posted Dec 06, 2021 - 20:33 UTC

Investigating

We are writing to inform you that we are currently observing performance degradation for our PSTN service towards South America.

Incident start time: 2021-12-06 19:47 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please contact support@sinch.com should you require further information or assistance.
Posted Dec 06, 2021 - 20:16 UTC
This incident affected: Voice (Phone Calling (PSTN)).