Sinch Service Notifiaction - Network disturbance

Incident Report for Sinch

Resolved

This incident has been resolved.
Posted Jan 19, 2021 - 16:14 UTC

Identified

Dear client,

We are writing to inform you that we are investigating an internal network disturbance. Some messages sent to our US2-site may have been delayed while our internal failover switched over.

Incident start time: 2021-01-19 14:38 UTC
Incident restoration time: 2021-01-19 14:52 UTC
Impact: A subset of traffic sent to US and Canada may have been delayed, and traffic for clients connecting directly to the US2 site may have been delayed

We appreciate your patience while we are working on this incident.

Please contact support@sinch.com should you require further information or assistance.
Posted Jan 19, 2021 - 15:15 UTC
This incident affected: Messaging APIs (SMPP - US, HTTP - US) and External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free, SMS - US - ShortCode, SMS - US - Toll Free).