We are writing to inform you that no further degradation has been observed since 09:02 UTC. We will therefore proceed to mark this incident as resolved.
Incident start time: 2021-08-10 08:09 UTC Incident end time: 2021-08-10 09:02 UTC
Impact: Clients may have experienced delayed or missing MT delivery towards KDDI Japan
On behalf of KDDI we apologise for any inconvenience experienced while the operator worked to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted Aug 10, 2021 - 11:23 UTC
Monitoring
Dear client,
The carrier confirms the root cause has been identified and fixed. We are currently monitoring the performance to ensure the performance is stable.
Posted Aug 10, 2021 - 09:44 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing MT degradation towards KDDI Japan.
Incident start time: 2021-08-10 08:09 UTC
Impact: Clients may experience delayed or missing MT delivery towards KDDI Japan
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted Aug 10, 2021 - 08:53 UTC
This incident affected: External Connectivity (SMS - APAC).