Delivery Issue Dominican Republic - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-12-09 16:16 UTC
Incident End Time: 2025-12-09 23:50 UTC

Posted Dec 10, 2025 - 03:23 UTC

Update

We are continuing to investigate this issue.

Posted Dec 09, 2025 - 23:13 UTC

Update

We are continuing to investigate this issue.

Posted Dec 09, 2025 - 21:04 UTC

Investigating

We are currently observing delivery issues towards Claro - Dominican Republic.

Incident Start Time: 2025-12-09 16:16 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Dec 09, 2025 - 19:04 UTC

This incident affected: External Connectivity (SMS - LATAM).