Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 04, 2023 - 09:00 UTC
Scheduled
Services :: Sinch DI Ticketing system
Change Number :: CHANGE-4542
Start Date and Time (GMT):: 2023-11-04 09:00 GMT. End Date and Time (GMT):: 2023-11-04 10:00 GMT.
Impact: Ticketing portal will be unavailable during the maintenance window (1-hour downtime).
Description: In the ongoing investigation regarding Jira slowness affecting Support Queues, the Atlassian Team will do an emergency update this Saturday to do a VACUUM and REINDEX on the production database. This is recommended by Atlassian after we see performance enhancements in Staging.
The back-end ticket system will be offline, and clients may experience the ticket instance unreachable via portal during the maintenance window time. This is not a production change and users can make tickets by email at OperatorServices.NOC@sinch.com or by phone 470-300-8394 (select Support from the menu, option 2 for Digital Interconnect and then option 2).
If you have any queries related to this maintenance , please contact the Operator Service NOC at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Nov 01, 2023 - 19:36 UTC
This scheduled maintenance affected: Dashboard.sinch.com (Customer Support).