We are writing to inform you that we are continuing to see stability and the expected performance for the traffic towards Rogers Wireless and Fido CA. This incident is now resolved.
Incident Start Time: 2021-04-24 16:05 UTC Incident End Time: 2021-04-24 20:10 UTC
We appreciate your patience whilst work was done to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Apr 24, 2021 - 23:20 UTC
Monitoring
The traffic patterns have normalized for Rogers Wireless and Fido CA. We will continue monitoring the traffic closely to ensure stability.
Incident End Time: 2021-04-24 20:10 UTC
Posted Apr 24, 2021 - 21:23 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing degradation towards Rogers Wireless and Fido CA. The matter is currently being investigated with the supplier.
Start Time: 2021-04-24 16:05 UTC
Impact: Clients may experience failed or delayed traffic towards CA.
We appreciate your patience while this is being investigated.
If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Apr 24, 2021 - 16:25 UTC
This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free).