US3 Site Degradation

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform that this incident is resolved.

Start Time: 2021-10-07 16:00 UTC
End Time: 2021-10-07 17:05 UTC

Our apologies for the inconvenience caused.

Please contact support@sinch.com should you require further information or assistance.

Posted Oct 07, 2021 - 20:32 UTC

Monitoring

Dear Client,

The incident is due to an issue with our Internet Service Providers' external network resulting to clients unable to reach Sinch's US3 IP address 209.95.131.8 from different regions. We had no issues on our redundant US sites.

Start Time: 2021-10-07 16:00 UTC
Mitigation Time: 2021-10-07 17:05 UTC

We appreciate your patience and apologize for any inconvenience while we work to resolve the issue.
We will keep you updated with the latest developments.

Please contact support@sinch.com should you require further information or assistance.

Posted Oct 07, 2021 - 18:03 UTC

Investigating

Dear Client,

We are writing to inform you that we are experiencing degradation at our US3 site.

Type: Site degradation - US3 Site

Start Time: 2021-10-07 16:00 UTC

Impacted Site:
SMPP FQDN: smpp-us3.clxcommunications.com / us3.smpp.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)
HTTP FQDN: http-us3.clxcommunications.com / us3.httpsms.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)
ENUM FQDN: enum-us3.clxcommunications.com / us3.httplookup.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)

Corresponding redundant site is available. Please make sure you are connected to two sites in advance to ensure no loss of service.

Alternate SMPP FQDN: smpp-us2.clxcommunications.com / us2.smpp.api.sinch.com (52.52.233.116)
Alternate HTTP FQDN: http-us2.clxcommunications.com / us2.httpsms.api.sinch.com (52.52.233.116)
Alternate ENUM FQDN: enum-us2.clxcommunications.com / us2.httplookup.api.sinch.com (52.52.232.130)

We appreciate your patience and apologize for any inconvenience while we work to resolve the issue. We will keep you updated with the latest developments.

Please contact support@sinch.com should you require further information or assistance.

Posted Oct 07, 2021 - 16:24 UTC

This incident affected: Messaging API - US (SMPP, HTTP) and Lookup API Endpoints (ENUM US, HTTP US).