Sinch Operator Notification - Sprint US

Incident Report for Sinch

Resolved

The operator has resolved this incident.

Incident start time: 2020-09-24 15:55 UTC
Incident end time: 2020-09-24 22:38 UTC

Please, contact support@sinch.com should you require further information or assistance.
Posted Sep 25, 2020 - 15:46 UTC

Monitoring

Dear Client,

The traffic towards and from Sprint US has now normalized and is stable.
We are still monitoring the situation should any further issues arise.

Please contact support@sinch.com should you require further information or assistance.
Posted Sep 24, 2020 - 22:38 UTC

Identified

The issue has been identified by the operator, who is working on resolving this issue.

We appreciate your patience and apologize for any inconvenience experienced while the operator works to resolve this issue.


Please contact support@sinch.com should you require further information or assistance
Posted Sep 24, 2020 - 18:23 UTC

Investigating

Dear Client,

We are writing to inform you that we are observing delivery issues towards Sprint US.
Impact: Delayed DLRs and MO

Incident start time: 2020-09-24 15:55 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Posted Sep 24, 2020 - 16:43 UTC
This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free).