Degraded performance - Rogers Wireless CA

Incident Report for Sinch

Resolved

This incident has been resolved.

Start Time: 2020-10-03 16:44 UTC
End Time: 2020-10-03 17:20 UTC

Posted Oct 03, 2020 - 18:40 UTC

Identified

The issue has been identified and a fix has been implemented. We are already seeing traffic improving and queues are getting emptied.

Posted Oct 03, 2020 - 17:39 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing Intermittent MT delivery delays towards Rogers Wireless - Canada.

Start Time: 2020-10-03 16:44 UTC

Impact: Clients may observe delayed MT messages towards Rogers Wireless - Canada.

Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted Oct 03, 2020 - 17:22 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free).