Our support groups have resolved the issue and we see no further queueing on our platform. Traffic delivery has resumed back to normal.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 25 October 2021 07:00 Hrs Incident End Date & Time (GMT) : 25 October 2021 08:30 Hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 25, 2021 - 08:32 UTC
Investigating
Ticket Number :: MNOC-34231 Services:: DI SMS 365 (iSMS)
Description :: Our internal monitoring has alerted to an incident, we are observing queues built within iSMS platform for SMPP customers. Some of our customers connected to iSMS platform via SMPP may observe potential delay in delivery for MO & MT messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 25 October 2021 07:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 25, 2021 - 07:24 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).