All queues have been cleared and traffic is resumed back to normal. Support teams will continue to monitor the traffic.
Incident Start Date & Time (GMT) : 05 Dec 2021 17:05 Hrs. Incident End Date & Time (GMT) : 05 Dec 2021 20:15 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Dec 06, 2021 - 20:59 UTC
Investigating
Ticket Number :MNOC-35509 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 06 Dec 2021 17:05 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Dec 06, 2021 - 17:53 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).