Missing DRs from Sprint USA

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted May 23, 2020 - 07:56 UTC

Monitoring

We are not seeing any further impact since 23:07 GMT, but are still awaiting the carriers confirmation that all queues are emptied. We are continuing to monitor.

Posted May 23, 2020 - 01:08 UTC

Identified

The carrier has located the issue and implemented a fix. We are currently awaiting for the queues to clear.

Posted May 22, 2020 - 21:55 UTC

Update

As per recent tests, we have observed delays for inbound messages as well as missing DRs. We are continuing to work with the carrier to resolve this issue.

Posted May 22, 2020 - 21:09 UTC

Investigating

We are currently observing issues with delivery reports for a portion of traffic sent towards Sprint USA.
We are working with the carrier to investigate the issue.

Please contact support@sinch.com should you require any assistance.

Posted May 22, 2020 - 20:21 UTC

This incident affected: External Connectivity (SMS - US - ShortCode).