Voice and Verification Flashcall degradation

Incident Report for Sinch

Resolved

Dear Client,

This incident is now resolved.

Incident start time: 2021-08-30 23:32 UTC
Incident stop time: 2021-08-31 03:01 UTC

Please, contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted Aug 31, 2021 - 03:47 UTC

Identified

Dear Client,

We have identified the issue and are currently working towards a resolution.

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
Posted Aug 31, 2021 - 00:53 UTC

Update

We are continuing to investigate this issue.
Posted Aug 31, 2021 - 00:10 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing performance degradation for our voice and verification flashcall service.

Incident start time: 2021-08-30 23:32 UTC

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please, contact support@sinch.com should you require further information or assistance.
Posted Aug 30, 2021 - 23:52 UTC
This incident affected: Voice (Data Calling, Phone Calling (PSTN), SIP Trunk) and Verification (Flash Call Verification).