DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | MNOC-50256

Incident Report for Sinch

Resolved

Queues got cleared and incident has been resolved.

Posted Sep 24, 2023 - 19:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2023 - 19:05 UTC

Investigating

Ticket Number :: MNOC-50256
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 Sept 2023 17:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Sep 24, 2023 - 17:26 UTC

This incident affected: Sinch DI Services (MM7 (MMS 365)).