DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR traffic towards AT&T Mexico

Incident Report for Sinch

Resolved

We no longer observe delay in delivery towards U-Mobile Malaysia.
Traffic has resumed back to normal.

Incident Start Date & Time (GMT) : 18 February 2022 16:30 Hrs
Incident End Date & Time (GMT) : 18 February 2022 18:00 Hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Feb 18, 2022 - 22:24 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards AT&T Mexico.
• Some of our customers may observe potential delay in delivery of traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 18 February 2022 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Feb 18, 2022 - 17:22 UTC