Delivery Issue France - Orange

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-10-26 13:07 UTC
Incident End Time: 2023-10-27 20:05 UTC

Posted Oct 27, 2023 - 23:15 UTC

Monitoring

Looking at our analytics we can observe that quality has returned to within expected parameters since 2023-10-27 01:15 UTC

We will continue monitoring for any further disturbances.

Posted Oct 27, 2023 - 01:49 UTC

Update

We are continuing to investigate this issue.

Posted Oct 26, 2023 - 22:09 UTC

Update

We are continuing to investigate this issue.

Posted Oct 26, 2023 - 17:07 UTC

Update

We are continuing to investigate this issue.

Posted Oct 26, 2023 - 15:51 UTC

Investigating

We are currently observing delivery issues towards France - Orange

Incident Start Time: 2023-10-26 13:07 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Oct 26, 2023 - 14:38 UTC

This incident affected: External Connectivity (SMS - EMEA).