DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-46774
Incident Report for Sinch
Resolved
Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal.
Hence we consider this issue as resolved.

Incident Start Date & Time (GMT) : 22 March 2023 16:00 Hrs.
Incident End Date & Time (GMT) : 23 March 2023 02:30 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Mar 23, 2023 - 02:42 UTC
Update
Dear Client,

We are writing to inform you that queues are still processing at the moment.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Mar 23, 2023 - 02:16 UTC
Monitoring
Dear Client,

We are writing to inform you that queues are still processing at the moment.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Mar 23, 2023 - 00:25 UTC
Investigating
Ticket Number :: MNOC-46774
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 March 2023 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Mar 22, 2023 - 16:31 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).