The Queues have been processed successfully. Incident is resolved.
Incident Start Date & Time (GMT) : 03 June 2023 16:10 GMT Incident End Date & Time (GMT) : 03 June 2023 18:10 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 03, 2023 - 18:59 UTC
Monitoring
Dear Clients,
A fix has been implemented and we are monitoring the results.
Incident team will update on further improvements done.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 03, 2023 - 18:12 UTC
Update
We are continuing to investigate this issue.
Posted Jun 03, 2023 - 17:14 UTC
Investigating
Ticket Number :: MNOC-48301 Services:: DI SMS 365 (SMSx)
Description :: Our internal monitoring has alerted for an incident, where we have queues built within SMSx platform. Few of our customers connected to SMSx platform may observe potential delay in delivery of messages.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 03 June 2023 16:10 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 03, 2023 - 17:07 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).