Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 10, 2024 - 13:00 UTC
Scheduled
Sinch Elastic SIP Trunking will be undergoing a two part maintenance related to DNS records.
Part 1 - September 10, 2024 Sinch will soon be rolling out a new encryption feature (SRTP/TLS) for Elastic SIP Trunks. In preparation for the upgrade, Sinch will be modifying how we publish the DNS records for EST Trunk FQDNs. Instead of SRV records, Sinch’s EST will be using A records as of Sept 10th. While most communication systems will use A and SRV records interchangeably (and therefore no change needed), some systems use a discovery feature to find the port or protocol (SRV records can provide this extra info). Sinch's EST runs on the SIP default port of 5060 and protocol of UDP (though custom port and TCP is supported). Most PBXs and SIP applications use these defaults, please ensure that your device has the value defined (prior to Sept 10th) as they will no longer discoverable via SRV record.
Part 2 - September 11, 2024 Sinch will be a secondary change on our client proxies associated with the SRTP/TLS launch. We expect this change to have no impact to traffic or administration.
This is being sent as a courtesy notice in the event that you experience issues.
We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted Aug 30, 2024 - 21:33 UTC
This scheduled maintenance affected: Elastic SIP Trunking (API, Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services).