DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR Traffic towards Globacom Nigeria(GLOMOBILE)

Incident Report for Sinch

Resolved

Our support teams verified and confirmed the issue is resolved.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 08-Nov-2021 09:00 Hrs.
Incident End Date & Time (GMT) : 08-Nov-2021 11:30 Hrs.
Posted Nov 08, 2021 - 12:32 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing delivery degradation towards Globacom Nigeria(GLOMOBILE).
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Queue at carrier end
Mobile Originated (MO) Traffic: Queue at carrier end
DR Notification : Queue at carrier end
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 08-Nov-2021 09:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Nov 08, 2021 - 09:36 UTC