Delivery Issue Brazil - Surf Telecom

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-03-14 02:53 UTC
Incident End Time: 2025-03-14 09:00 UTC
Posted Mar 14, 2025 - 13:09 UTC

Update

We are continuing to investigate this issue.
Posted Mar 14, 2025 - 10:01 UTC

Update

We are continuing to investigate this issue.
Posted Mar 14, 2025 - 07:03 UTC

Investigating

We are currently observing delivery issues in Brazil - Surf Telecom.

Incident Start Time: 2025-03-14 02:53 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Mar 14, 2025 - 05:37 UTC
This incident affected: External Connectivity (SMS - LATAM).