All services are still running normal and we are marking this incident as resolved. If further information is needed on this incident, please reach out to support@sinch.com
Incident start time: 06:50 UTC Incident stop time: 07:18 UTC MT, MO and DR queues cleared 07:47 UTC
Posted Dec 23, 2019 - 09:34 UTC
Monitoring
All queues are cleared and services are restored to normal. We are monitoring the situation in case further issues should occur.
Posted Dec 23, 2019 - 08:22 UTC
Update
We are continuing to work on a fix for this issue.
Posted Dec 23, 2019 - 07:43 UTC
Identified
The issue has been identified and a fix is being implemented
Posted Dec 23, 2019 - 07:41 UTC
Investigating
We are currently experiencing a performance degradation on our US3 site. It is advised that clients connect to our redundant US2 site for the duration of this issue. smpp-us3.clxcommunications.com (209.95.131.8) http-us3.clxcommunications.com (209.95.131.8) enum-us3.clxcommunications.com Please contact support if you have any questions.
Posted Dec 23, 2019 - 07:30 UTC
This incident affected: Messaging APIs (SMPP - US, HTTP - US, REST - US) and Lookup API Endpoints (ENUM US, HTTP US).