If you have any questions or concerns, with regards to Operator Services platform, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Incident Start Date and Time (GMT):: 27 January 2022 06:00 Hrs.
Description
Our Customer Ticketing portal could be inaccessible to few of our customers, resulting in inability to create tickets. Our Support Groups are working on high priority to resolve the issue. We will update on further improvements
Impact Customer Ticketing portal down, unable to create tickets and view the created tickets.
If you have any questions or concerns, with regards to Operator Services platform, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Jan 27, 2022 - 06:39 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365), E-mail 365, SMS 365 Operator RoW, International SMS 365).