DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of MT and DLR | TT# MNOC-36144

Incident Report for Sinch

Resolved

Ticket Number :: MNOC-36144
Services:: DI SMS 365

Description ::
We observed degradation in traffic delivery of MT and DLR traffic.
Some of our customers may have observed a potential delay in delivery for MT and DLR.
We had high traffic which caused brief delay in delivering MT and DLR's.
We have worked with our internal support groups to resolve the issue.
Issue is resolved and traffic delivery has resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: NA
Mobile Originated (MO) Traffic: NA
DR Notification : NA
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 29 December 2021 01:00 Hrs.
Incident End Date & Time (GMT) : 29 December 2021 02:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Dec 29, 2021 - 03:35 UTC