Sinch Operator Notification: Rogers Wireless Canada

Incident Report for Sinch

Resolved

We can confirm the issue has been resolved by 14:46 UTC and queues were completely drained by 15:20 UTC.
We sincerely apologies for this inconvenience.

If you have any further questions or concerns please feel free to reach out to support@sinch.com

Posted Jan 02, 2020 - 15:54 UTC

Monitoring

We can confirm that the delivery has normalized once again MT and MO messages are flowing since 14:46 UTC.
We are currently monitoring the situation to ensure no further issues and that the queues are being emptied.

Posted Jan 02, 2020 - 14:56 UTC

Investigating

We are observing MT/MO delivery issues to/from Rogers Wireless Canada since 14:15 UTC.
Impact: Clients may observe rejected or delayed Shortcode MT and MO messages towards and from Rogers Wireless Canada.

Posted Jan 02, 2020 - 14:38 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode).