All queues have been cleared and traffic is resumed back to normal. We will continue to monitor the traffic.
Posted Nov 29, 2025 - 00:47 UTC
Update
MM7 queues are gradually decreasing. NOC Team is continuously monitoring the MM7 queues & will update with further improvements.
Posted Nov 28, 2025 - 18:42 UTC
Identified
We are seeing high traffic for MM7 customers. NOC Team will continuously monitor the MM7 queues & will update with further improvements.
Posted Nov 28, 2025 - 18:19 UTC
Investigating
Ticket Number :: MNOC-62277 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : Nov 28th 16:08 GMT 2025.