Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-10-09 11:00 UTC
Incident End Time: 2023-10-11 21:54 UTC
Posted Oct 12, 2023 - 06:23 UTC

Update

We are continuing to investigate this issue.
Posted Oct 11, 2023 - 05:15 UTC

Update

We are continuing to investigate this issue.
Posted Oct 10, 2023 - 04:42 UTC

Update

We are continuing to investigate this issue.
Posted Oct 10, 2023 - 04:40 UTC

Update

We are continuing to investigate this issue.
Posted Oct 09, 2023 - 22:04 UTC

Update

We are continuing to investigate this issue.
Posted Oct 09, 2023 - 17:50 UTC

Update

We are continuing to investigate this issue.
Posted Oct 09, 2023 - 15:20 UTC

Investigating

We are currently observing delivery issues towards Brazil - Claro.

Incident Start Time: 2023-10-09 11:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Oct 09, 2023 - 12:37 UTC
This incident affected: External Connectivity (SMS - LATAM).