DI SMS 365 | Enterprise Messaging | Delay in delivery of DLR traffic | TT# MNOC-35808

Incident Report for Sinch

Resolved

This incident has been resolved.
Posted Dec 16, 2021 - 00:42 UTC

Monitoring

The queues built up for DR traffic within our platform was due to high traffic.
The queues have processed and traffic is resumed to normal.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 15 Dec 2021 19:30 Hrs.
Incident End Date & Time (GMT) : 15 Dec 2021 21:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Dec 15, 2021 - 22:17 UTC

Investigating

Ticket Number :: MNOC-35808
Services:: DI SMS 365

Description ::
Currently, we are observing queues built up for DR traffic within our platform.
Some of our customers may observe a potential delay in delivery of DLR traffic from SDI.
We are working at high priority to resolve the issue, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 15 Dec 2021 19:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Dec 15, 2021 - 20:57 UTC