The incident has been resolved and MM4 queues are cleared.
Incident Start Date & Time (GMT) : 19 July 2022 18:35 Hrs. Incident End Date & Time (GMT) : 19 July 2022 08:35 Hrs.
Posted Jul 20, 2022 - 08:55 UTC
Update
We are continuing to investigate this issue. We will update on further improvements.
Posted Jul 20, 2022 - 08:15 UTC
Update
We are continuing to investigate this issue. We will update on further improvements.
Posted Jul 20, 2022 - 05:59 UTC
Update
We are continuing to investigate this issue.
Posted Jul 20, 2022 - 03:09 UTC
Update
We are continuing to investigate this issue.
Posted Jul 20, 2022 - 00:51 UTC
Update
Support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Posted Jul 20, 2022 - 00:51 UTC
Investigating
Ticket Number :: MNOC-41378 || MNOC-41380 Services:: DI MMS 365 - MM4
Description :: Our internal monitoring has alerted to an incident, where we have MM4 issues built within our platform. This would potentially cause delay in delivery for Multimedia messages. Our Internal teams is working with highest priority to resolve the incident at the earliest. we shall provide regular progress for the same.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 19 July 2022 18:35 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 19, 2022 - 19:21 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).