DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-2008

Incident Report for Sinch

Resolved

All the MM7 queues are cleared and the issue has been resolved.

Incident Start Date & Time (GMT) : 16-Oct-2022 16:00 Hrs.
Incident End Date & Time (GMT) : 17-Oct-2022 02:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 17, 2022 - 02:15 UTC

Monitoring

MM7 queues built within our platform are due to high traffic and queues are decreasing.
We will continue to monitor.

Posted Oct 16, 2022 - 22:11 UTC

Investigating

Ticket Number : : MNOC-2008
Services :: DI MMS 365 – MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

We will update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 16-Oct-2022 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 16, 2022 - 16:14 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).