DI SMS 365 | Enterprise Messaging | Potential delay in delivery of MO, MT & DLR towards operators in Canada & United States | TT# MNOC-48695

Incident Report for Sinch

Resolved

Dear Clients,

Incident has been resolved.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 08 July 2023 01:00 AM Hrs.
Incident Start Date & Time (GMT) : 08 July 2023 02:36 AM Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Jul 08, 2023 - 04:21 UTC

Monitoring

Dear Clients,

A fix has been implemented & NOC team is monitoring the results.

Posted Jul 08, 2023 - 02:44 UTC

Investigating

Ticket Number :: MNOC-48695
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards multiple operators in Canada & one of the operator in United States.
• Some of our customers may observe potential delay in delivery of MO,MT and DLR traffic towards multiple operators in Canada & one of the operator in United States.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 08 July 2023 01:00 AM Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Jul 08, 2023 - 02:30 UTC