MM7 queues built within our platform have been cleared and traffic has resumed to normal. Monitoring NOC will continue to monitor.
Impact ::
Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 06-Oct-2021 15:00 Hrs. Incident End Date & Time (GMT) : 06-Oct-2021 18:35 Hrs.
Posted Oct 06, 2021 - 19:01 UTC
Monitoring
The queue has been processed successfully and traffic has resumed back to normal. We will continue to monitor further.
Posted Oct 06, 2021 - 18:35 UTC
Identified
The queues observed are due to high traffic and messages are processing fine. We will continue to monitor and update the status further.
Posted Oct 06, 2021 - 17:05 UTC
Investigating
Ticket Number ::MNOC-33684 Services :: DI MMS 365 – MM7
Description ::
• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. • This would potentially cause delay in delivery of Multimedia messages. • Traffic in queue is processing normally and we will provide an update on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 06-Oct-2021 15:00 Hrs