MM7 queues built within our platform have been cleared and traffic has resumed to normal.
Monitoring NOC will continue to monitor.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 06-Oct-2021 15:00 Hrs.
Incident End Date & Time (GMT) : 06-Oct-2021 18:35 Hrs.

The queue has been processed successfully and traffic has resumed back to normal.
We will continue to monitor further.

The queues observed are due to high traffic and messages are processing fine.
We will continue to monitor and update the status further.

Ticket Number ::MNOC-33684
Services :: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 06-Oct-2021 15:00 Hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com