Queues have been processed successfully. Incident is resolved.
Incident Start Date & Time (GMT) : 20 June 2023 18:10:00 GMT Incident End Date & Time (GMT) : 20 June 2023 21:20:00 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 20, 2023 - 23:16 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 20, 2023 - 21:32 UTC
Update
Dear Clients,
Our Internal team have investigated and found that MO queues have processed now. Only DR queues are still present and processing with high rate.
Incident team will monitor the same till they process and update.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 20, 2023 - 19:46 UTC
Identified
Ticket Number :: MNOC-48686 Services:: DI SMS 365 (SMSx)
Description :: Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform. Few of our customers connected to SMSx platform may observe potential delay in delivery of MO & DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 20 June 2023 18:10:00 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 20, 2023 - 19:19 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).