Chatlayer Service Disruption

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-03-15 08:00 UTC
Incident End Time: 2026-03-15 13:46 UTC

Posted Mar 15, 2026 - 14:54 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Restoration Time: 2026-03-15 13:00 UTC

Posted Mar 15, 2026 - 13:09 UTC

Update

We are continuing to investigate this issue.

Posted Mar 15, 2026 - 12:33 UTC

Investigating

We are currently experiencing a service disruption where old messages are regenerated without end user interaction.
We are actively working on resolving this issue and further updates will be provided as soon as we have more information to share.

Incident Start Time: 2026-03-15 8:00 UTC
Impact: Old conversations appearing as new in the History panel

Posted Mar 15, 2026 - 12:25 UTC

This incident affected: Chatlayer (Chatlayer Bot Engine - EMEA, Chatlayer Voice Engine - EMEA, Chatlayer App Integrations - EMEA).