DI SMS 365 (SMSx) | Operator Services | Delay in delivery of MT traffic | TT# MNOC-41287

Incident Report for Sinch

Resolved

Queues are all cleared and traffic is back to normal.

Incident Start Date & Time (GMT) : 15 July 2022 02:25 Hrs.
Incident Start Date & Time (GMT) : 15 July 2022 04:45 Hrs.
Posted Jul 15, 2022 - 04:58 UTC

Investigating

Ticket Number :: MNOC-41287
Services:: DI SMS 365 (SMSx)

Description ::
Currently, we are observing queues related to MT traffic on our platform.
Some of our customers may observe potential delay in delivery of MT traffic.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : NA
Report Manager Statistics : NA

Incident Start Date & Time (GMT) : 15 July 2022 02:25 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 15, 2022 - 02:40 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).