DI SMS 365 | Operator Services & Enterprise Messaging | TLS certificate update | Ref Number# PCRSDI-9935

Scheduled Maintenance Report for Sinch

Completed

The scheduled maintenance has been completed.

Posted Jul 07, 2022 - 06:40 UTC

Update

Services :: DI SMS 365
Ref Number :: PCRSDI-9935

Start Date and Time(GMT): 7 July 2022 06:00
End Date and Time(GMT): 7 July 2022 08:00

Description:
Customers will need to authenticate using the updated certificates for sapdigitalinterconnect.com.
Customers who use this service are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.

1. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link. (https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219)
2. The downloaded TLS certificate must be added to your certificate store before the 7th of July 2022, 07:00 GMT.

Impact:
The SSL/TLS certificates for sapdigitalinterconnect.com will be expiring in July 2022 and need to be updated, to prevent a loss of connectivity.

If you have any questions or concerns on Operator Services platform, please contact your Account Manager or send an email to Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services.

If you have any questions or concerns on Enterprise Messaging platform, please contact your Account Manager or send an email to essupport.digitalinterconnect@sinch.com.

Posted Jul 06, 2022 - 13:45 UTC

Scheduled

Services :: DI SMS 365
Ref Number :: PCRSDI-9935

Start Date and Time(GMT): 7 July 2022 07:00
End Date and Time(GMT): 7 July 2022 09:00

Description:
Customers will need to authenticate using the updated certificates for sapdigitalinterconnect.com.
Customers who use this service are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.

1. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link. (https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219)
2. The downloaded TLS certificate must be added to your certificate store before the 7th of July 2022, 07:00 GMT.

Impact:
The SSL/TLS certificates for sapdigitalinterconnect.com will be expiring in July 2022 and need to be updated, to prevent a loss of connectivity.

If you have any questions or concerns on Operator Services platform, please contact your Account Manager or send an email to Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services.

If you have any questions or concerns on Enterprise Messaging platform, please contact your Account Manager or send an email to essupport.digitalinterconnect@sinch.com.

Posted Jul 05, 2022 - 21:42 UTC

This scheduled maintenance affected: Sinch DI Services (SMS 365 Operator RoW).