DI SMS 365 | Enterprise Messaging | Delay in delivery of MT and DLR | TT# MNOC-32583

Incident Report for Sinch

Resolved

This incident has been resolved and all the queues are processed.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 26 August 2021 15:40 Hrs.
Incident End Date & Time (GMT) : 26 August 2021 18:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Aug 26, 2021 - 18:48 UTC

Update

All the MT and DLR queues are decreasing. We are waiting on MT and DLR queues to clear.
We will update you once all queues have cleared.
Posted Aug 26, 2021 - 17:13 UTC

Investigating

Ticket Number :: MNOC-32583
Services:: DI SMS 365

Description ::
Currently, we are observing queues related to MT and DLR traffic within our platform
Some of our customers may observe a potential delay in delivery for MT and DLR traffic.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Queueing at Carrier end
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 26 August 2021 15:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Aug 26, 2021 - 16:11 UTC