Queues have been processed completely. Incident is resolved.
Incident Start Date & Time (GMT) : 13 June 2023 20:15 GMT Incident Start Date & Time (GMT) : 13 June 2023 21:05 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 13, 2023 - 21:45 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 13, 2023 - 21:01 UTC
Investigating
Ticket Number :: MNOC-48547 Services:: DI SMS 365 (SMSx)
Description :: Our internal monitoring has alerted to an incident, where we have queues built within SMSx platform. Few of our customers connected to SMSx platform may observe potential delay in delivery of DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 13 June 2023 20:15 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 13, 2023 - 20:34 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).