We are writing to inform you that we are continuing to see stability and expected performance for the traffic Telcel MX.
Incident Start Time: 2021-05-15 15:19 UTC Incident End Time: 2021-05-15 20:18 UTC
We appreciate your patience while we worked with the operator to resolve this issue. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted May 15, 2021 - 20:44 UTC
Update
We are continuing to monitor for any further issues.
Posted May 15, 2021 - 17:47 UTC
Monitoring
We are observing that connectivity has been restored and we have started to receive delivery reports for messages sent during the outage. We will continue monitoring our traffic for the destination and will update you if there are any changes.
Posted May 15, 2021 - 17:07 UTC
Investigating
Dear client,
We are writing to inform you that we are observing delivery issues towards Telcel MX.
Incident Start Time: 2021-05-15 15:19 UTC
Impact: Clients may experience delivery issues towards Telcel MX.
We appreciate your patience and we apologize for any inconvenience experienced. Please contact support@sinch.com should you require further information or assistance.
Posted May 15, 2021 - 15:52 UTC
This incident affected: External Connectivity (SMS - LATAM).