Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-05-11 11:58 UTC
Incident End Time: 2023-05-23 16:16 UTC

Posted May 23, 2023 - 17:48 UTC

Update

We are continuing to investigate this issue.

Posted May 22, 2023 - 19:11 UTC

Update

We are continuing to investigate this issue.

Posted May 21, 2023 - 15:13 UTC

Update

We are continuing to investigate this issue.

Posted May 20, 2023 - 14:09 UTC

Update

We are continuing to investigate this issue.

Posted May 19, 2023 - 12:13 UTC

Update

We are continuing to investigate this issue.

Posted May 18, 2023 - 11:10 UTC

Update

We are continuing to investigate this issue.

Posted May 17, 2023 - 09:03 UTC

Update

We are continuing to investigate this issue.

Posted May 16, 2023 - 07:23 UTC

Update

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Posted May 15, 2023 - 06:03 UTC

Update

We are continuing to investigate this issue.

Posted May 14, 2023 - 05:08 UTC

Update

We are continuing to investigate this issue.

Posted May 13, 2023 - 01:42 UTC

Update

We are continuing to investigate this issue.

Posted May 12, 2023 - 19:05 UTC

Update

We are continuing to investigate this issue.

Posted May 12, 2023 - 13:16 UTC

Update

We are continuing to investigate this issue.

Posted May 12, 2023 - 13:15 UTC

Update

We are continuing to investigate this issue.
At this point, we can observe that the impact is only affecting DRs. MTs are not affected.

Posted May 12, 2023 - 09:55 UTC

Update

We are continuing to investigate this issue.

Posted May 11, 2023 - 23:01 UTC

Update

We are continuing to investigate this issue.

Posted May 11, 2023 - 18:08 UTC

Update

We are continuing to investigate this issue.

Posted May 11, 2023 - 15:36 UTC

Investigating

We are currently observing delivery issues towards BR - Claro.

Incident Start Time: 2023-05-11 11:58 UTC
Impact: Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.

Posted May 11, 2023 - 15:24 UTC

This incident affected: External Connectivity (SMS - LATAM).