DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-37476

Incident Report for Sinch

Resolved

All queues have been cleared and traffic is resumed back to normal.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 13 February 2022 16:30 Hrs.
Incident Start Date & Time (GMT) : 15 February 2022 8:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Feb 15, 2022 - 09:12 UTC

Update

The queues are reducing gradually at this moment, we will update on further progress.
Posted Feb 14, 2022 - 23:58 UTC

Update

The queues are reducing gradually, we will update on further progress.
Posted Feb 14, 2022 - 19:11 UTC

Update

Queues are due to high traffic. Currently, we observe queues are gradually decreasing.
We will update once all the queues are cleared.
Posted Feb 14, 2022 - 16:43 UTC

Update

Queues are due to high traffic. Currently, we observe queues are gradually decreasing.
We will update once all the queues are cleared.
Posted Feb 14, 2022 - 13:35 UTC

Update

Queues are due to high traffic. Currently, we observe queues are gradually decreasing.
We will update once all the queues are cleared.
Posted Feb 14, 2022 - 07:00 UTC

Update

Queues are due to high traffic. Currently, we observe queues are decreasing.
We will update once all the queues are cleared.
Posted Feb 14, 2022 - 01:02 UTC

Update

Queues are due to high traffic. Currently, we observe queues are decreasing.
We will update once all the queues are cleared.
Posted Feb 13, 2022 - 22:19 UTC

Identified

Queues are due to high traffic. Currently, we observe queues are decreasing.
We will update once all the queues are cleared.
Posted Feb 13, 2022 - 20:00 UTC

Investigating

Ticket Number :: MNOC-37476
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 13 February 2022 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Feb 13, 2022 - 17:11 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).