Incident start time: 2020-09-02 22:49 UTC Incident end time: 2020-09-03 00:20 UTC
Please, contact support@sinch.com should you require further information or assistance.
Posted Sep 03, 2020 - 00:55 UTC
Monitoring
Dear Client,
The traffic towards and from Sprint US has now normalized and is stable. We are still monitoring the situation should any further issues arise.
Please contact support@sinch.com should you require further information or assistance.
Posted Sep 03, 2020 - 00:25 UTC
Identified
The issue has been identified by the operator, who is working on resolving this issue.
Posted Sep 02, 2020 - 23:48 UTC
Update
We are continuing to investigate this issue.
Posted Sep 02, 2020 - 23:43 UTC
Investigating
Dear Client,
We are writing to inform you that we are observing delivery issues towards Sprint US. The issue has been identified by the operator, who is working on resolving this issue.
Impact MT: Clients may experience delayed or rejected Shortcode traffic from & towards Sprint US. Impact DLR: Clients may experience delayed DLRs from Sprint US.
Incident start time: 2020-09-02 22:49 UTC
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Sep 02, 2020 - 23:38 UTC
This incident affected: External Connectivity (SMS - US - ShortCode).