[ANNOUNCEMENT] DI SMSx, iSMS, MMS (All) & IPX Services | Operator Services Network Operations| Network Freeze Notification for Christmas/New Year 2021-22
Scheduled Maintenance Report for Sinch
The scheduled maintenance has been completed.
Posted Jan 04, 2022 - 00:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 13, 2021 - 00:01 UTC
Digital Interconnect
Type: ANNOUNCEMENT - General Network Freeze Notification

(i) SMS 365 (SMSx & ISMS)
(ii) MMS (MM4 & MM7)
(iii) IPX (All services)
Description of Freeze:
Operator Services will be implementing the following Network Freezes for our SMSx, iSMS, IPX & MM4/MM7 operator services platform to ensure availability and capacity for the high traffic expected during the following periods.

Freeze Date - 13th December 2021 – 3rd January 2022
Comment- Christmas/New Years

Service Impact Assessment:
The Digital Interconnect Network Freeze will restrict the following production activities on the related platform:
• Additions, removals and changes to any production database concerning tables/queries/provisioning
• Alterations to Network devices (router/vpn/firewall/switch)
• Alterations to Servers (Operating System connectivity/patches/provisioning)
• Alterations to Storage (provisioning)
• Alterations to all production connectivity platforms (all protocols)
• Adding or Removing physical hardware from any data facility
• Alterations to Protocol, Event and Queuing application layers
HOWEVER during the Freeze periods the following services will be supported on the all platforms supporting Digital Interconnect for Operators services based on our standard change management, notification and scheduling procedures:
• Individual routing updates (SUI) will be processed as normal
• Testing of existing services with existing customers/operators
• Ticket work - including SUI and General Trouble Tickets - will continue as normal unless requests fall under the Freeze restrictions.
Please note that Digital Interconnect will be taking pro-active measures to ensure availability and capacity for the duration of this freeze exists within the Network and routine maintenance in support of the Holiday Freeze periods will take place in advance of the Freeze period.

If you have any questions regarding the Freeze Period, please send them to operatorservices.noc@sinch.com
Posted Nov 18, 2021 - 19:19 UTC
This scheduled maintenance affected: Sinch DI Services (MMS 365, SMS 365 Operator).