DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR towards one of our partners in Mexico
Incident Report for Sinch
Resolved
Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Support teams verified and found that issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 09 Sep 2021 07:00 Hrs.
Incident End Date & Time (GMT) : 09 Sep 2021 09:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Sep 09, 2021 - 09:40 UTC
Investigating
Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delivery degradation towards one of our partners in Mexico.
• Some of our customers may observe potential delay in delivery of traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 09 Sep 2021 07:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Sep 09, 2021 - 07:16 UTC
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