Delivery Issue Brazil - Brisanet Brazil

Incident Report for Sinch

Resolved

This incident has now been resolved.

Incident Start Time: 2025-03-15 20:06 UTC
Incident End Time: 2025-03-16 02:51 UTC
Posted Mar 16, 2025 - 05:14 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 16, 2025 - 01:06 UTC

Update

We are continuing to investigate this issue.
Posted Mar 15, 2025 - 22:43 UTC

Investigating

We are currently observing delivery issues in Brazil - Brisanet Brazil.

Incident Start Time: 2025-03-15 202:06 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Mar 15, 2025 - 21:14 UTC
This incident affected: External Connectivity (SMS - LATAM).